Price scanners are a common tool used by retailers to streamline the checkout process and ensure accurate pricing for customers. However, when these scanners malfunction, customers can be overcharged, leading to frustration and potentially lost business. Recently, Walmart, Target, and Dollar General were fined for overcharging customers due to price scanner errors. In this blog, we will discuss what happened and what retailers can do to prevent similar incidents in the future.
According to a recent report from the National Conference on Weights and Measures (NCWM), Walmart, Target, and Dollar General were found to have overcharged customers due to price scanner errors. The report states that during inspections of these retailers, over 2,000 violations were found, resulting in fines totaling over $300,000. The violations included incorrect prices displayed on shelf tags, overcharging at the register, and incorrect pricing for items sold by weight.
For example, at a Walmart store in Maryland, inspectors found that a package of ground beef was priced at $7.92 on the shelf tag, but was charged at $9.92 at the register. At a Dollar General store in Virginia, a package of chicken wings was marked at $6.45 on the shelf tag, but was charged at $8.16 at the register. These are just a few examples of the types of errors that were found during the inspections.
What Can Retailers Do to Prevent Price Scanner Errors?
Price scanner errors can be costly for both retailers and customers. Not only can they result in fines and lost business, but they can also damage a retailer’s reputation. To prevent these errors from occurring, retailers should take the following steps:
- Regularly inspect price scanners and shelf tags. Retailers should conduct regular inspections of their price scanners and shelf tags to ensure that they are accurate and up-to-date.
- Train employees on proper pricing procedures. Employees should be trained on how to properly price items and how to use the price scanners to ensure that customers are charged the correct amount.
- Implement a price verification system. Retailers can implement a price verification system, where employees double-check prices at the register before the customer is charged.
- Offer a price matching policy. Retailers can offer a price matching policy, where they match a competitor’s price if the item is found to be cheaper elsewhere. This can help to build customer trust and loyalty.
Price scanner errors can be costly for retailers and frustrating for customers. By taking steps to prevent these errors from occurring, retailers can ensure that their customers are charged the correct amount and that their reputation remains intact. Regular inspections, employee training, price verification systems, and price matching policies are all effective ways to prevent price scanner errors and ensure a positive customer experience.